Shipping policy

Free Worldwide Shipping

Every order ships free, with tracking.

Processing time
Orders are processed within 1–3 business days. You'll get an email with your tracking number as soon as your order ships.

Delivery time
Most orders arrive within 7–15 business days after shipping. Delivery to some remote areas can take longer. Delivery times are estimates and can be affected by customs, holidays or carrier delays.

Tracking
Track your order anytime on our "Track your order" page using your order number or tracking number. Tracking can take a few days to show the first update.

Customs, duties and taxes
For EU and UK orders, any applicable VAT is included in the price shown at checkout. For other countries, local import duties or taxes may apply and are the customer's responsibility.

Lost or delayed packages
If your package hasn't arrived within 30 days of shipping, or tracking hasn't updated for 10 days, email us and we'll send a free replacement or a full refund.

Wrong address
Please double-check your address at checkout. If you notice a mistake, email us as soon as possible – we can fix it before the order ships.

Questions? shoplumeko@gmail.com