Refund policy

30-Day Returns

You can return your order within 30 days after it is delivered for a full refund of the product price. We just ask that the item is in good condition, with all parts (light, remote, mount, cable) and the original packaging.

How to start a return
1. Email us at shoplumeko@gmail.com with your order number and the reason for the return.
2. We'll reply within 24 hours with the return address and instructions.
3. Items sent back without contacting us first can't be accepted.

Return shipping
- If you simply changed your mind, return shipping is paid by you.
- If the item arrived damaged, defective or wrong, we cover everything: we'll send a free replacement or a full refund, and in most cases you won't need to send anything back. Please email us a photo or short video of the problem.

Refunds
Once we receive your return (or approve a damaged/defective claim), we'll refund you to your original payment method within 5 business days. Your bank or payment provider may need a few extra days to show it.

Cancellations
You can cancel your order free of charge before it ships – just email us.

EU and UK customers
If you are a consumer in the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use it, send us a clear statement (for example by email) before that period ends. We'll refund the product price and the standard delivery cost within 14 days of your notice; we may wait until we receive the goods back or proof that you've sent them. Our 30-day return window is in addition to, and does not limit, this right or your statutory rights for faulty goods.

Contact: shoplumeko@gmail.com